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About Us
Timway Innovation Limited is a company registered in Hong Kong. This Privacy Policy explains how we collect, use, store and protect personal data submitted through the website at timwayhk.com (the "Site").
We are committed to handling your personal information with care and in accordance with applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and, where applicable, the EU General Data Protection Regulation (GDPR).
Information We Collect
We collect personal data that you voluntarily provide when you use our contact form or communicate with us directly. This may include:
- Full name and job title
- Company name and country of operation
- Email address and telephone number
- Project descriptions, product briefs and any attachments you choose to submit
We also collect non-personal technical data automatically when you visit the Site, including IP address, browser type, pages visited and visit duration, via Google Analytics. This data is aggregated and anonymised.
How We Use Your Information
Personal data submitted through the Site is used solely for the following purposes:
- To respond to your enquiry and assess your project requirements
- To communicate with you regarding our manufacturing and design services
- To comply with applicable legal or regulatory obligations
We do not use your personal data for unsolicited marketing, and we do not sell or rent your data to third parties under any circumstances.
Legal Basis for Processing (GDPR)
For individuals located in the European Economic Area or United Kingdom, our legal basis for processing your personal data is your consent, provided when you submit our contact form, and our legitimate interest in responding to business enquiries.
Data Sharing
We do not sell, trade or transfer your personal data to third parties except in the following limited circumstances:
- With trusted service providers who assist us in operating the Site or conducting our business, subject to confidentiality obligations
- Where required by law, regulation or valid legal process
- To protect the rights, property or safety of Timway Innovation Limited, our clients or others
Data Retention
We retain personal data submitted through the Site for as long as necessary to respond to your enquiry and for a reasonable period thereafter in the event of follow-up correspondence. Where no commercial relationship is established, data is deleted within 24 months of last contact.
Cookies and Analytics
The Site uses Google Analytics to understand how visitors interact with our pages. Google Analytics places cookies on your device to collect anonymised usage data. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
We do not use cookies for advertising, retargeting or profiling purposes.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Withdraw consent to processing at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details below.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
As a Hong Kong-registered company with operations across Asia and Europe, data submitted through the Site may be processed in Hong Kong or in the jurisdictions where our operational teams are located. Where data is transferred internationally, we apply appropriate safeguards consistent with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this Policy periodically.
Contact
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us via the enquiry form at timwayhk.com or by email at info@timwayhk.com. We will respond within 10 business days.